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Reviews

At Fire & Ice Heating / Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
178 Reviews

Brian Lewis
05/03/2022
Located in Fort Wayne
I've been using Fire & Ice in Huntertown for over a decade, and couldn't be happier. They have always gotten us taken care of quickly at a good price. From a AC system out in the middle of the summer, to a new heating system when our old one died in the winter of 2019. Their staff and management have always been helpful and courteous. Very grateful they're around!
Jim Hanlon
05/03/2022
Excellent customer service and very knowledgeable staff!
Jason Seinkner
03/11/2022
My overall experience was excellent for the purchase and install of our new hvac system. Our installer Mike did a great job installing and was very patient with the million questions I always have. Our salesman Jim was not pushy and very up front with all the cost. The overall price was extremely good and was pleased to stay with the Carrier Brand. I would highly recommend them for your hvac needs.
Jason Seinkner
03/10/2022
Located in Fort Wayne
Overall great experience with purchase and install of our new hvac system. Highly recommend them for your hvac needs.
Jessica Chester
03/04/2022
So impressed with each of the employees we dealt with! Thank you for quickly getting heat in our home again!
Kris Mckay
02/07/2022
They did regular maintenance service on my furnace. The service man was very polite and explained everything he did. Extremely happy.
Kari Prince
11/10/2021
Was so happy with the quick and efficient service from Fire and Ice.
Amy R
09/15/2021
Highly recommend Fire & Ice! Everyone I dealt with was friendly and knowledgeable. They were able to come out quickly to check my unit and fixed the problem at an unbeatable price. Will use them again in the future.
Lori DeWitt
09/14/2021
Best company around! Air conditioning went out, I have asthma. They came within the hour and had me up and running!
Shay H
09/08/2021
Quick response time. Cleaned and checked our AC unit.
Jill
08/26/2021
Located in Ft Wayne
They were able to come out only a few hours after I called. Mike was great, this is the second time he has come to our home. He is very professional, knowledgeable & helpful. What an asset to your company. Thank you for the great service!
Service: air conditioner repair
Melony
08/04/2021
Located in Grabill
Fast service. Mike came out the same day I called. He was very knowledgeable and explained all my options. Highly recommend Fire and Ice!
Debbie Beck
07/31/2021

Excellent Professional Job

Fire & Ice did an excellent professional job servicing my air conditioner. I will use them again and have no problem recommending them.
Curt Sampson
06/26/2021
Located in Ft Wayne
First met Mike 18 yrs ago when in need of furnace and a.c.. Played the phone game with other companies, pricing and estimates. Mike came out, offered good products and low prices. Being in need again, I played the same game,and when i called Mike he not only remembered me, but where I lived. once again he offered top brand product, at lower competitive prices. 2 days before said delivery date, Mike called to tell me the AC couldn't be delivered and updated me to a better unit, NO COST to me.2 days later the furnace and AC were installed. Next time i'm ready, I will call Mike, the rest can take a hike. Call and find out for yourself
Service: Carrier furnace/AC
John McGauley
06/08/2021
After 17 years, our HVAC ate itself recently. Fire and Ice gave me an honest assessment of the benefits of repair vs. replacement and didn’t pressure me either way. Replacement took place today. Fast and professional installers. Made sure I understood everything before they left. Felt really well taken care of. Definitely made the right choice! 10/10.
Daniel Preest
05/26/2021
Recently scheduled routine annual AC service for May 26. Prior to the scheduled time the technician called to let me know he was on the way. Service was performed in timely and efficient manner. I signed up for the annual service plan for AC and heating and heartedly recommend the company.
Sarah Hertig
05/26/2021
Located in Harlan
We recently bought an Air/Heating Unit that would work in our bonus room above the garage and our upstairs. The upstairs would always be impossible to cool with our air conditioner, and it would be too hot for the kids to sleep on warm nights. This unit has been awesome! We turn it on before bed, and it is instantly cooled off. No more complaints from the kids at bedtime.
Service: Air/Heating Unit
Sharon Adams
05/17/2021
Located in Huntington
Highly recommend. Fast, friendly, professional service. My new air conditioner is just waiting for summer!
Service: Air Conditioner
Helen Hall
05/11/2021

Nothing but Pleased

I have used Fire & Ice twice since moving into my villa. I have been nothing but “Pleased” with their Service, and their Timeliness...
Paula And Clyde Crow
04/23/2021
Located in Ossian
Excellent service. David and Dalton were very professional, and done a fantastic job installing our central Air. They were on time, worked hard and got the job done . I can't say enough about how GREAT the service is. I would recommend Fire and Ice to ALL our friends and family.
Service: Air conditioner
Mike Ellinger
04/12/2021

On Time and Very Professional

Mike serviced our furnace. He arrived on time and was very professional. He explained other services we might be interested in but was not high pressure. We renewed our service contract for a/c and furnace cleaning. We will recommend them to our neighbors.
Brad Schoppman
02/19/2021

A Quick Repair

Our furnace went out sometime during the early morning on a snowy Sunday. We called and Russ showed up just a couple hours later. He didn’t have the part we needed but he got the furnace going again. He came back 2 days later with the part and repaired it quickly. We will keep using Fire and Ice.
Jeff
02/10/2021

Very Professional, Quick and Knowledgeable

Fire and Ice installed a home humidifier in our home today. Gene Best was very professional, quick and knowledgeable. We would recommend this company to everyone.
Jenna
02/06/2021

Trusting and Friendly

I love Fire & Ice! You guys are very trusting and friendly and always give great advice. Thanks so much!
Gregory Sutter
01/29/2021
Located in Ft.wayne
The guys were prompt and thorough. They answered all of my questions. I will be seeing them in the Spring. Thanks again!
Service: Furnace and Central Air
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