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At Fire & Ice Heating / Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
99 Reviews

Amy R
09/15/2021
Highly recommend Fire & Ice! Everyone I dealt with was friendly and knowledgeable. They were able to come out quickly to check my unit and fixed the problem at an unbeatable price. Will use them again in the future.
Lori DeWitt
09/14/2021
Best company around! Air conditioning went out, I have asthma. They came within the hour and had me up and running!
Shay H
09/08/2021
Quick response time. Cleaned and checked our AC unit.
Jim Hanlon
09/08/2021
Excellent customer service and very knowledgeable staff!
Jill
08/26/2021
Located in Ft Wayne
They were able to come out only a few hours after I called. Mike was great, this is the second time he has come to our home. He is very professional, knowledgeable & helpful. What an asset to your company. Thank you for the great service!
Service: air conditioner repair
Melony
08/04/2021
Located in Grabill
Fast service. Mike came out the same day I called. He was very knowledgeable and explained all my options. Highly recommend Fire and Ice!
Debbie Beck
07/31/2021

Excellent Professional Job

Fire & Ice did an excellent professional job servicing my air conditioner. I will use them again and have no problem recommending them.
Curt Sampson
06/26/2021
Located in Ft Wayne
First met Mike 18 yrs ago when in need of furnace and a.c.. Played the phone game with other companies, pricing and estimates. Mike came out, offered good products and low prices. Being in need again, I played the same game,and when i called Mike he not only remembered me, but where I lived. once again he offered top brand product, at lower competitive prices. 2 days before said delivery date, Mike called to tell me the AC couldn't be delivered and updated me to a better unit, NO COST to me.2 days later the furnace and AC were installed. Next time i'm ready, I will call Mike, the rest can take a hike. Call and find out for yourself
Service: Carrier furnace/AC
Sarah Hertig
05/26/2021
Located in Harlan
We recently bought an Air/Heating Unit that would work in our bonus room above the garage and our upstairs. The upstairs would always be impossible to cool with our air conditioner, and it would be too hot for the kids to sleep on warm nights. This unit has been awesome! We turn it on before bed, and it is instantly cooled off. No more complaints from the kids at bedtime.
Service: Air/Heating Unit
Sharon Adams
05/17/2021
Located in Huntington
Highly recommend. Fast, friendly, professional service. My new air conditioner is just waiting for summer!
Service: Air Conditioner
Helen Hall
05/11/2021

Nothing but Pleased

I have used Fire & Ice twice since moving into my villa. I have been nothing but “Pleased” with their Service, and their Timeliness...
Paula And Clyde Crow
04/23/2021
Located in Ossian
Excellent service. David and Dalton were very professional, and done a fantastic job installing our central Air. They were on time, worked hard and got the job done . I can't say enough about how GREAT the service is. I would recommend Fire and Ice to ALL our friends and family.
Service: Air conditioner
Mike Ellinger
04/12/2021

On Time and Very Professional

Mike serviced our furnace. He arrived on time and was very professional. He explained other services we might be interested in but was not high pressure. We renewed our service contract for a/c and furnace cleaning. We will recommend them to our neighbors.
Brad Schoppman
02/19/2021

A Quick Repair

Our furnace went out sometime during the early morning on a snowy Sunday. We called and Russ showed up just a couple hours later. He didn’t have the part we needed but he got the furnace going again. He came back 2 days later with the part and repaired it quickly. We will keep using Fire and Ice.
Jeff
02/10/2021

Very Professional, Quick and Knowledgeable

Fire and Ice installed a home humidifier in our home today. Gene Best was very professional, quick and knowledgeable. We would recommend this company to everyone.
Jenna
02/06/2021

Trusting and Friendly

I love Fire & Ice! You guys are very trusting and friendly and always give great advice. Thanks so much!
Gregory Sutter
01/29/2021
Located in Ft.wayne
The guys were prompt and thorough. They answered all of my questions. I will be seeing them in the Spring. Thanks again!
Service: Furnace and Central Air
Kelley
01/24/2021

Efficient and on Budget

They turned around the estimate quickly. The installer showed up on time and did the job efficiently and on budget.
Renee Wright
12/12/2020
Located in Fort Wayne
Fire & Ice recently installed a new Infinity 98 furnace, and I've been really pleased with how much quieter it is than my old furnace, which used to come on with a roar every so often. The new Infinity 98 furnace is quiet as a mouse, and you barely know when it's running. But perhaps even more important, it produces a more even heat throughout the house. I used to see hot spots and cold spots, but those are greatly reduced, and the whole house is more comfortable. The Fire & Ice team was highly professional, and I couldn't be more pleased with their service.
Service: Carrier Infinity 98 furnace and Infinity thermostat
Paula Lipp
12/11/2020
Located in Roanoke
Excellent Service! The (I like to call them) Doug and Jeremy Team from Adam Plumbing. Adam Plumbing Co. did our home a few years ago, and did a really nice job, so when it came time to do this project, I gave Mike Coe a call, and Mike sent "The Doug and Jeremy Team" who just did everything right. I have even asked for the same team, for our future updating kitchen sink project. Thank you for the excellent service! Also, their Fire & Ice side is excellent too!
Service: Install of a salt-less whole house water softener & filtration system
Lisa Harris
12/04/2020
Located in Huntertown
We are redoing our floors and we had our vent covers off. My cat decided to explore and fell in the HVAC ductwork. She was stuck and in distress. I called Fire and Ice frantically. Jim was at my house in 5 minutes and reassured me we would get my cat out. After about an hour he was able to rescue her. She was fine just very scared. I can’t thank Jim enough for saving my cat. I will be using them for any future HVAC needs. Hopefully not to rescue a cat again.
Service: IN
Todd Walters
11/14/2020
Located in Andrews
Working with Russ at Fire and Ice has been a pleasure. He came out within a couple hours of our call, assessed our situation and explained what our problem was so that we understood. It was so nice working with a company and representative that we could trust. The price to replace our furnace was very reasonable and the work was done within a few days. The technician was professional and did an awesome job! Thank you Russ and Mike Coe for making a stressful situation a little easier!
Service: Furnace
Megan Raines
11/12/2020
Located in Fort Wayne
Hi, My husband and I just got a new air conditoner and furnace this summer and didn't know how to change the filter. Andy C came out so promptly and answered all of our questions and even more that we had. Thanks for hiring such an amazing worker and great customer service.
Service: check out our furnace
Angie Summers
09/02/2020

Service was Fantastic

Service was fantastic, prompt and professionalism. Will use Fire and Ice in the future for all of my Heating and Cooling services.
John McGauley
07/28/2020

Most Pleasant Experience I've Had With an HVAC Vendor

Had my second great experience with Gene today! Called yesterday for another need, but he wound up having to fix my furnace after it quit overnight...
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